Customer Experiences Concept. Group of Diversity People Giving Feedback via Mobile Phone, from Negative to Positive Review. Poor to Excellent. Client’s Satisfaction Surveys on Mobile Phone
Waitomo District Council’s chief executive says staff can be proud of the results achieved in the latest residents survey.
Ben Smit
From a total of 60 measures, the council achieved the top score in six areas, was significantly above average in 10 and below the average in four.
Overall, Waitomo’s results compared favourably with others Ben Smit said. Independent research company Key Research surveyed 21 councils.
“The residents survey looks at what we do well, and where we need to make improvements and while there are always improvements to be made, we should all be pleased with these results.
“Staff should be extra proud that our performance in terms of resident satisfaction is somewhat higher than other councils. It is a credit to those who work hard to meet the expectations of the community.”
Waitomo achieved the top score in engagement and consultation, enquiry handling, public facilities and open-outdoor spaces, building consents, overall regulatory services and leadership.
However, the council was rated below average in overall satisfaction, value for money, overall waste management and overall stormwater system.
“We are very appreciative and thankful for the time residents took to complete the survey,” said Smit. “We know our services and facilities play a vital part in our residents’ lives so it’s important we do our best.”
The results will be used to measure council’s key performance indicators contributing to its annual report.
